Refund policy

Refund & Return Policy

At Nutri Soul, customer satisfaction is important to us. Please read our policy carefully before placing an order.

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Refund & Complaint Window

We accept refund requests, return requests, and product complaints within 7 days of receiving your order.
After 7 days, we are unable to accept any complaints, refund claims, or return requests.

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Eligibility for Refund or Replacement

You may request a refund or replacement within 7 days if:

The product arrived damaged, leaked, or opened.

You received the wrong item.

There is a quality issue with the product.

 

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Required Proof

To process your request, please provide:

Your order number

Photos or videos clearly showing the issue

 

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Non-Refundable Situations

We do not offer refunds or returns in the following cases:

Complaints made after 7 days of delivery

Change of mind after opening or using the product

Incorrect handling or storage by the customer

How to Request a Refund or Replacement 

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1. Contact us through WhatsApp 0321 6095298, Instagram, or our website within the 10-day window.

2. Share your order number and the required proof.

3. Our support team will review your request and respond within 24–48 hours.