Refund policy

Refund & Return Policy

At Nutri Soul, customer satisfaction is important to us. Please read our policy carefully before placing an order.

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Refund & Complaint Window

We accept refund requests, return requests, and product complaints within 10 days of receiving your order.
After 10 days, we are unable to accept any complaints, refund claims, or return requests.

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Eligibility for Refund or Replacement

You may request a refund or replacement within 10 days if:

The product arrived damaged, leaked, or opened.

You received the wrong item.

There is a quality issue with the product.

 

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Required Proof

To process your request, please provide:

Your order number

Photos or videos clearly showing the issue

 

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Non-Refundable Situations

We do not offer refunds or returns in the following cases:

Complaints made after 10 days of delivery

Change of mind after opening or using the product

Incorrect handling or storage by the customer

How to Request a Refund or Replacement 

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1. Contact us through WhatsApp 0321 6095298, Instagram, or our website within the 10-day window.

2. Share your order number and the required proof.

3. Our support team will review your request and respond within 24–48 hours.